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Why can’t I log in?

If you are having issues logging in we recommend the following troubleshooting steps… * Reset your password * Try another device or browser * Reset your computer * Hard refresh, clear cache (shift f5 on windows, cmd-shift-r on mac) and try again * Make sure your device clock you are logging in with is not…

How do I verify my account (KYC)?

Once logged in, go to My Stables > Settings > Account Verification and complete the verification process. KYC verification will allow you to make Credit Card purchases of Derby, you can learn more about that here .

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